Qantas Frequent Flyer is the loyalty program of Qantas Airways that allows members to earn points and status credits on eligible Qantas flights. One of the key benefits of using Qantas Frequent Flyer points to book award flights is the flexibility to make changes to your itinerary. However, there are some limitations and fees that may apply.
What Changes Are Allowed?
If you book an award flight using Qantas points, you can make the following changes to your itinerary:
- Change flight dates and times
- Change destinations, as long as origin and destination regions remain the same
- Correct passenger name spelling errors
- Cancel and reinstate the booking
These changes are allowed up to 24 hours before your scheduled departure time. You can make changes online via Qantas Manage Booking or by contacting the Qantas Frequent Flyer Service Center.
Qantas Manage Booking
Qantas Manage Booking allows you to make changes to award and regular flights booked through Qantas in just a few clicks. Once logged into your Frequent Flyer account, you can access your upcoming and past bookings and modify flight details. This self-service option makes it easy to explore alternate flight times and make date or route changes instantly.
Fees and Surcharges
While changes are permitted to Frequent Flyer award bookings, applicable fees and fare differences may apply:
- Date/time changes earlier than 24 hours before departure may incur a change fee plus any difference in fare and taxes
- Changes within 24 hours are generally not allowed unless due to unforeseen circumstances
- Cancellations are allowed but can forfeit all points used for booking with no refund
- Adding or removing passengers will require booking a new reward flight
- Route and destination changes can only be made more than 24 hours before departure and will require re-booking points tickets
So while award flights booked with points offer more flexibility over regular paid tickets, there are still limitations in making itinerary changes with Qantas. Be sure to understand any fees involved before making modifications to minimize out-of-pocket costs.
Contacting Qantas Support
For complex changes or urgent assistance, contacting the Qantas Frequent Flyer Service Center is recommended. The support team can help review your itinerary and provide options for rebooking if needed. This may be required if you need to make significant routing or Flight Booking Modifications within 24 hours before departure. Support agents can also assist with any booking issues, point redemptions, or answer questions about program policies.
So in summary - award flights booked using Qantas points can be changed in certain circumstances. Simple modifications like flight times and passenger details can easily be managed online. But more complex re-routings may have additional charges or require contacting support. Review any change policies and fees before making modifications to avoid surprises. With some planning, the ability to change bookings provides useful flexibility for Frequent Flyer redemption tickets.
