Outsourcing your technical support services
When it comes to technology issues in your business, nothing is worse than not being able to find someone or waiting hours for an answer. We understand that this cannot work when we repair the device for you or your employees, that's why, thanks to a remote or on-site service, we work according to your schedule so that your system or device is operational and maintain your productivity without delay or interruption.
Our support services provide IT support designed to improve the productivity of you and your employees, minimizing and solving IT errors and problems quickly and on time. With Tech Guru as a partner in your IT support service, you will benefit from a wide range of benefits, including:
Support for each device and platform: Mac®, PC, Windows and Android / iOS tablets / smartphones
Calls answered by IT specialists, not customer service technicians
24/7 live phone support, 365 days a year
Rapid, remote and / or on-site diagnosis and repair.
Based in Minnesota
Response time after the hour: 60 minutes.
We also work to maintain your productivity by connecting directly with your technology providers, in the event of a problem (copiers, applications and other connections), in order to speed up resolution, which makes it less of a concern. .
Benefits of Outsourcing Technical Support Services
As we mentioned before, when it comes to technology issues in your business, nothing is worse than not being able to contact someone or waiting hours for an answer, especially that your business depends more than ever on technology. Outsourcing your organization's technical support services can reduce your burden in several ways.
When it comes to discussing the outsourcing of your company's technical support service, this is usually discussed financially; However, the wide variety of benefits of choosing to outsource your technical support function goes far beyond financial reasons, especially for those with a small existing IT department. One of the main benefits of outsourcing your IT helpdesk is to free up time for your overworked employees, allowing them to spend valuable time on strategic operations and develop income-generating ideas, rather than hours of fire fighting. Additional benefits of outsourcing the technical support function include:
Improved response times
Technical and industrial knowledge
Since the potential impact of an outsourced technical support function is so great, it is imperative to define and select the objectives correctly for the success of a company.
To learn more about how our third-party IT support services can help your business achieve its business goals and increase productivity, call 612-235-4895 or contact us. Do you need help developing a technology plan to take your business to the next level? Discover our IT strategy planning and consulting services.